Frequently Asked Questions
Do I have to make reservations? Yes! We require reservations for all cruises. We always suggest booking as soon as you have a date in mind. Call 800-847-3321 to reserve.
Can I book a date and then have everyone in my party call & reserve on their own?
If you would like to all sit together on the same boat or at the same table we ask to have 1 person make the reservation. We can hold space for you until you can confirm your numbers. A 50% deposit is then required to confirm with your balance on arrival and guests can pay separately at check-in.
Private Cruises: Individual payments are not accepted. We offer 1 complimentary pass to the group organizer as a thank you for organizing the RSVP's, menu choices and deposits for your group reservation (your guests do not call us with their deposits and menu choices) . A friendly suggestion is to collect the full amount from guests (not 50%) along with menu choices as you receive RSVP's (we just require 24 hours notice to issue a refund if anyone cancels after payment is made).
Do I have to make reservations & what if I have to cancel?
Yes! We require reservations for all cruises. We always suggest booking as soon as you have a date in mind. A 50% deposit is required to confirm and full refunds are given if we receive 24 hours notice (some conditions apply to groups) Call 800-847-3321 to reserve or click here to reserve online.
Do I have to be in a group to reserve?
No. Our regular lunch and evening dining cruises are available for reservations of any size,. We do offer private cruises, for groups over 30 people or for private events.
What are your boats like and what is the capacity?
We have 3 boats (Grand River Belle, Grand River Princess and Grand River Queen) all seating 49 passengers each. All boats are inspected annually by Transport Canada and are fully equipped with life saving equipment, life jackets, fire fighting equipment and radio communications. The dining area is enclosed with all tables seated at a window and a promenade deck surrounding the dining area with outdoor seating. All boats have 2 washrooms with 1 being wheelchair accessible.
Are your boats wheelchair accessible?
Yes, our boats and facilities are wheelchair accessible. Please let us know at the time of booking if anyone in your party will be using a wheelchair or walker so we can arrange appropriate seating. The maximum wheelchair width we can accommodate is 29". Please note there is a 100-metre walkway from the main office to the boat dock. If this distance is challenging for anyone in your group, guests with mobility concerns may be dropped off closer to the dock via our service driveway.
Are there washrooms on board?
Yes , there are 2 washrooms on the boat with 1 being wheelchair accessible.
Do you cruise if it's raining?
Yes. Our dining area in enclosed but you are welcome to cancel or change cruise date if we have 24 hours notice (some conditions apply with larger groups)
Where do you cruise & what do you see?
We cruise along a 20 km section of the lower Grand River between Caledonia and Brantford. Our boats depart from and return to the same location which is 7 km west of Caledonia. The cruise is more of a nature cruise with your captain giving an intermittent narration during the cruise about the river and area.
How do I select our menu? What is the menu?
After your reservation is confirmed by our office, you will receive a confirmation email with a link to send in you menu selections for everyone in your party. We will require your selections closer to cruise date. There will be a section on this form to inform us of any food allergies or intolerances in your party. Click here to view menu
Are your boats air-conditioned?
No, however they are well ventilated. If you have medical issues where you shouldn't be out in hot-humid days you can always call our office and reschedule to another day without penalty (some conditions may apply)
Are children allowed & do you have children's rates?
All children must be supervised by an adult during the cruise. Children ages ages under 2 are no charge, 2-5 are $10, 6-12 are $35 and youth ages 13-17 are $50. Children under the age of 6 will receive a child's menu of garden salad, penne with marinara sauce, strawberry shortcake or apple crisp pie for dessert, soft drink. Our cruises can be a bit long for children under 5 so it is helpful to bring items to keep them occupied during the cruise.
Is there a dress code?
No, but most customers dress smart casual. We suggest to dress for the weather (sweaters in the cooler weather and cool, comfortable clothing in humid weather). Our boats are not air conditioned however you might need a sweater when sitting outside on the promenade deck
Is there a bar on board?
Yes. Our boats are licensed by AGCO to serve alcohol. Beer, wine and spirits will be available to purchase on board by cash, credit or debit. You are not allowed to bring outside alcohol on board.
Is there smoking allowed on board?
No, there is no smoking or vaping allowed inside the dining area or outside on the deck
Where do we park?
We have a large parking lot that accommodates both passenger vehicles and coaches. There is no charge for parking.
Can I bring my dog on the cruise?
We do not allow animals or pets on board unless they are a certified service animal.
According to the AODA’s Customer Service Standards, one of two conditions must apply for your animal to be considered a service animal: 1 the animal is easily identifiable as relating to your disability (for example, it is a guide dog or other animal wearing a vest or harness) 2. you can provide documentation from a regulated health professional confirming the animal is required due to a disability. Service animals are not pets.​
Don't see the answer to your question? Send us an email info@grandrivercruises.ca
Learn more about our family business and our 3 river cruise boats
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Address
36 Brant County Road 22
Caledonia, ON N3W 2G9
Canada
